Located in the historic village of St. Jacobs, Ontario, Creature Comfort is proud to support animal rescue organizations through a variety of fundraising events. We also offer VIP discounts to all verified rescue groups.
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Our "Creature Comfort" family
 

On a personal note...

Mike & Chris share a lifelong passion for animal welfare. We strongly support a wide variety of animal rescue groups through fundraisers at our store, pet supply drives to generate donated supplies for rescue assistance, as well as assisting with increasing awareness of adoptable pets,  and meeting their other needs whenever possible.

We are dedicated to providing you with friendly, knowledgeable service and quality products, supplements and remedies that offer comfort & safety while enhancing overall health and wellness for your pets. We also feature unique accessories and breed-specific gift items for pets & pet lovers.
 Our personal guarantee- your satisfaction, and the health and happiness of your pets, is our priority.
 

PRIVACY POLICY
 

Creature Comfort values the privacy of our customers and makes every effort to safeguard that information from unauthorized use. The following is a detailed explanation of our privacy policy with regard to our web site and our related services.

WHAT INFORMATION DO WE COLLECT? 

When you place an order with us or register for our services you submit certain information, such as name, address, phone number, business name, email address, payment or email funds transfer details. By doing so, you hereby acknowledge that certain personally identifiable information concerning you is collected and stored by Creature Comfort, and viewed only by employees of Creature Comfort. This is needed in order for us to properly perform the services that you are requesting.

WHY DO WE COLLECT THIS INFORMATION?

We use this information in order to serve the needs of our customers. We need to know who you are in order to verify the information you have sent us and to ensure accuracy when shipping your order. With your permission, we may also use your email address to notify of you other products or services you may be interested in.

HOW IS YOUR INFORMATION PROTECTED?

Creature Comfort does not lease, license, sell or share any of your information with anyone or any company. Only Creature Comfort employees working on your account will have access to your personal information. The only time someone other than a Creature Comfort employee will ever see or be privy to your personal information is in the case of your shipping information in order to ship your order, or a judicial request (such as a subpoena).

CAN I CORRECT OR REMOVE INFORMATION FROM YOUR RECORDS?

You always have the option of requesting not to be notified by email of any new product or service we are offering. Please contact us at creaturecomfort with the subject line “Remove me”. We will remove your information from our mailing list within 24 hours. However, if you have placed an order with us, we may retain your order information on file for minimum 7 years as required by Revenue Canada.

CAN I OPT OUT OF HAVING CERTAIN INFORMATION COLLECTED?

To protect your privacy, we make no attempt to collect cookies or any other personal or non-personally identifiable information that you do not voluntarily provide us with. For additional security, you do also have the option of disabling your computer’s ability to accept or transmit cookies. This will prevent gathering of certain non-personally identifiable information from your computer by sites actively doing so.