The "Q&A" below explains the recent appearance of larger than normal bone fragments in some of our ORIJEN products.

We hope this posting will answer questions you have about this incident, and I invite you to write me - our Product Assurance Coordinator, Charlie Kaufmann - with any additional comments, questions, or concerns.

On behalf of our entire organization, we apologize for this inconvenience and assure you it will not be repeated. Thank you for your understanding and, from all of us here at Champion, warm regards to you and your beloved pets.

Charlie Kaufmann,
Product Assurance,
CHAMPION PETFOODS LTD.
t. 780.939.6888 ext 233
e. charliek@championpetfoods.com

A: No. Although the bone fragments are unsightly they will not affect dogs. Dogs are actually evolved to easily consume much larger and sharper bones, and the small bone fragments will dissolve in their highly acidic stomachs (pH 1)!

A: We understand that our customers are not pleased to see larger bone fragments in their pet’s kibble. As ORIJEN is made from meats that have undergone minimum processing before arriving at our factory fresh, small fragments of bone are always present in ORIJEN kibble. At less than 2mm in size, these bone fragments are usually smooth, very small and pose absolutely no threat to either pet or person.

When the ingredient arrives at Champion, Charlie personally inspects each and every shipment of salmon that arrives which includes the physical handling of the salmon throughout the load to check for bones. Charlie also personally samples kibble throughout the production stream to monitor the bone size, and makes sure that all QC inspectors inspect our kibble through each and every run.